SNP
Service TAT – Health
In accordance with the Insurance e-Commerce Guidelines issued by IRDAI on 9th March 2017, Company shall follow the following service TAT for the online sale of insurance products through its ISNP www.juspolicy.com. The Company shall endeavor to follow the below-mentioned service level TATs subject to receipt of necessary information and documents from insurers:
Policyholder servicing turnaround times are as follows:
| Service parameters | Maximum TAT* (calendar days) | The turnaround time to be calculated from |
|---|---|---|
|
Intimation of claim related information to the Insurer |
3 working days |
Date of receipt of the claim related information from the client |
|
Written communication of decisions on the proposal / raising additional requirements on the proposal |
15 days |
Date of receipt of the proposal or the date of receipt of any requirement called for, whichever is later |
|
Requests for refund including free look cancellation, surrender, and withdrawal; refund of proposal deposit; refund of outstanding proposal deposit, if any |
15 days |
Date of receipt of (a) request, or (b) last necessary document, whichever is later |
|
Resolution of Grievance |
14 days |
Endeavor to provide a resolution on the Grievance within 14 Days of receipt of Grievance |
*The TATs are defined for raising the customer requirements / grievances and coordinating with the respective insurers for resolving the service issues that are dependent on the insurers for resolution. Just Policy will not be in breach of the TATs if the matter is pending resolution from the insurer.
Service TAT – Life
Policyholder servicing turnaround times are as follows:
| Service parameters | Maximum TAT* (calendar days) | The turnaround time to be calculated from |
|---|---|---|
|
Intimation of claim related information to the Insurer |
3 working days |
Date of receipt of the claim related information from the client |
|
Written communication of decisions on the proposal / raising additional requirements on the proposal |
15 days |
Date of receipt of the proposal or the date of receipt of any requirement called for, whichever is later |
|
Requests for refund including free look cancellation, surrender, and withdrawal; refund of proposal deposit; refund of outstanding proposal deposit, if any |
15 days |
Date of receipt of (a) request, or (b) last necessary document, whichever is later |
|
Resolution of Grievance |
14 days |
Endeavor to provide a resolution on the Grievance within 14 Days of receipt of Grievance |
*The TATs are defined for raising the customer requirements / grievances and coordinating with the respective insurers for resolving the service issues that are dependent on the insurers for resolution. Just Policy will not be in breach of the TATs if the matter is pending resolution from the insurer.
Service TAT – Motor, Two Wheeler & Travel
Policyholder servicing turnaround times are as follows:
| Service parameters | Maximum TAT* (calendar days) | The turnaround time to be calculated from |
|---|---|---|
|
Intimation of claim related information to the Insurer |
3 working days |
Date of receipt of the claim related information from the client |
|
Written communication of decisions on the proposal / raising additional requirements on the proposal |
15 days |
Date of receipt of the proposal or the date of receipt of any requirement called for, whichever is later |
|
Requests for refund including free look cancellation, surrender, and withdrawal; refund of proposal deposit; refund of outstanding proposal deposit, if any |
15 days |
Date of receipt of (a) request, or (b) last necessary document, whichever is later |
|
Resolution of Grievance |
14 days |
Endeavor to provide a resolution on the Grievance within 14 Days of receipt of Grievance |
*The TATs are defined for raising the customer requirements / grievances and coordinating with the respective insurers for resolving the service issues that are dependent on the insurers for resolution. Just Policy will not be in breach of the TATs if the matter is pending resolution from the insurer.
